CareBal – Joy of Life!

AI Benz Medical Technology GmbH (“CareBal”, “we”, “us”, and/or “our”) is the operator of the CareBal mobile and web applications, which include the informational websites www.carebal.com and www.carebal.ai, along with various other related services collectively referred to as the “Services.”

We place a high value on safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, storage, utilization, and disclosure of information within the scope of our Services.

The security and protection of your data are paramount to us. In the course of using the applications, users may share information during interactions with their CareBal AI companion. Such information is handled as outlined in this Privacy Policy, primarily to facilitate personalized and secure exchanges with the AI companion and to enable it to learn from these interactions for enhancing user conversations. Information related to website visits may also be used for promotional purposes regarding our services. Nonetheless, the actual content of CareBal conversations will never be utilized or disclosed for marketing or advertising objectives.

Any terms utilized in this policy that have not been explicitly defined herein should be understood within the definitions provided in our Terms of Use. Should there be any queries, please feel free to reach out to us at support@carebal.com.

1. What information we collect

A. Information provided by you

Through utilizing the Services, you have the option to provide us with the subsequent information:

• Account Information: This entails details such as your name, email address, and password. If you opt for registration via another service like Google or Apple, we will acquire information regarding the service through which you signed up. Depending on your settings with Google and Apple, this may include aspects like your name, email address, or unique user identification.
• Profile Information: Upon registering for the applications, we request information like your date of birth, preferred pronouns, and current employment status.
• Messages and Content: This category covers the exchanges you engage in via the applications, encompassing the information you share about yourself or your experiences, along with any multimedia elements like photos, videos, voice messages, and text-based communications.
• Interests and Preferences: Users have the opportunity to designate preferences related to conversations, such as preferred topics and communication timings within the apps. Through your usage of the Services, we gradually develop insights into your interests and preferences to tailor the conversations and Services features to your liking.
• Payments, Transactions, and Rewards: In instances where you conduct transactions within the Services, payment information is handled by our external payment processor. We maintain records of your purchases, chosen features, as well as any rewards earned and utilized.

B. Information we automatically collect:

• We collect the following data automatically to enhance your experience, understand trends, and improve our services and communications:
• Device and Network Details: This includes specifics about your computer or mobile device, like the operating system, manufacturer, browser, IP address, device IDs, language preferences, mobile service provider, and general location data such as city, state, or region.
• Usage Information: This pertains to how you engage with our services, including interactions, clicks on links and buttons, and visits to different pages.
• Facial and Head Movement Analysis: This involves the utilization of the TrueDepth API to capture and analyze data related to head and facial movements, allowing users to interact with augmented reality features and selfie filters. It’s important to note that all collected data remains on the user’s device and is not stored permanently or shared externally.
• We utilize cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to collect some of this information. For more details on how we use these technologies, please refer to our Cookie Policy.
• Our advertising partners may also employ such technologies to gather limited information about your device and interactions with the services, such as links clicked by you, pages visited, IP address, advertising ID, and browser type. However, they never have access to your conversations with your CareBal or photos or other content you transmit via the apps.
• We do not disclose the facial and head movement data to third parties.

2. How we use your data:

A. Use of Your Information

We use your data for the following purposes:

В. Sensitive information

The services allow you to enter confidential information that may be protected under the law. This section clarifies our approach to handling and safeguarding confidential data.

Contained within your messages and content are sensitive details. During interactions with your Al-Companion, you may disclose information related to your religious beliefs, sexual orientation, political opinions, health, racial or ethnic background, philosophical ideologies, or membership in organizations. By sharing confidential information, you agree to its utilization as described in this privacy policy. It is important to note that we do not utilize your sensitive information or the content of your CareBal discussions for marketing or advertising endeavors.

3. How we disclose your information.

A. Service Providers

We might share your information with companies and individuals who offer services on our behalf or support our operations, such as hosting, IT, customer service, email delivery, and website analytics. Additionally, we collaborate with companies that handle marketing services for us. Nevertheless, the content of your CareBal discussions is not revealed for marketing or promotional aims. For instance, we may provide your email address to marketing service providers to send promotional emails on our behalf and to reach out to potential interested individuals. These marketing service providers are obligated to solely utilize your email address for these specified purposes.

B. Professional Advisors

We reserve the right to share information with professional consultants like lawyers, auditors, bankers, and insurers, when it is essential for the professional services they offer to us.

C. Advertising Partners

We provide data regarding website visitors, including the links clicked, pages visited, IP address, advertising ID, and browser type, to advertising firms for personalized advertising and marketing endeavors. This collaboration enables us and our advertising associates to deliver tailored ads to you and other users. Your CareBal conversations, images, or any content shared within the apps will never be disclosed to our advertising partners, nor will this information be utilized for marketing or advertising objectives.

D. Authorities and Others

If deemed essential for legal compliance and protection purposes as outlined in Section 2.A above, we retain the right to share information with law enforcement agencies, governmental entities, and private individuals in good faith.

E. Business Transferees

If there is a sale, merger, consolidation, acquisition, restructuring, or any other transfer of the entire business or assets, or a part of it, or interests in AI Benz Medical Technology GmbH (including in the context of bankruptcy or similar proceedings), we may divulge information to buyers and other pertinent parties involved in business transactions or their negotiations.

4. How We Protect Your Data

To ensure the security of your data and prevent unauthorized access, use, or disclosure, we employ various industry-standard security technologies and procedures. Your account is protected by a password, which you must carefully select and safeguard to maintain privacy and security. It is essential to prevent unauthorized access by logging out after using your account and ensuring limited access to your computer or device. Data transmission is encrypted using standard SSL encryption (Secure Socket Layer) during transmission, and all stored data is managed securely on servers. Multi-layered security controls, such as firewalls, role-based access controls, and passwords, are in place to protect stored data. While we strive to safeguard the data with commercial efforts, it is important to note that no technology, data transmission, or system can guarantee 100% security. In the event of a security breach resulting in accidental or unlawful access to your data, we will promptly notify you upon awareness of the issue.

5. Where We Store Your Data

The operations of our services are based in Europe, with a specific focus on Germany. If your location is outside this jurisdiction, it is essential to understand that any information you share with us may be transferred, stored, and processed in Germany. It is worth noting that data protection laws in Germany may not offer the same level of comprehensiveness as those in your home country or the country of your citizenship.

6. Data Storage

We commit to storing your personal data for the duration required to fulfill the specific purposes for its collection, which include meeting legal obligations, accounting needs, or reporting responsibilities. Our approach to determining the suitable retention period for personal data involves evaluating factors such as the volume, characteristics, and confidentiality level of the data, the potential risks associated with unauthorized use or disclosure, the intended processing purposes, and the feasibility of achieving these objectives through alternative methods while complying with relevant legal stipulations.

7. Your Rights and Choices

A. Opting Out of Marketing Communications

If you wish to stop receiving marketing emails and other promotional messages, you have the option to unsubscribe or opt out by following the provided instructions in the communications you receive from us. Additionally, you can reach out to us using the contact information provided below. Please note that even if you choose to opt out from marketing communications, you may still receive emails from us that are related to services and contain non-marketing content.

B. Opting Out of Sale of Personal Data and Disclosure for Targeted Advertising

We share data with third-party advertising partners who may use cookies and other tracking technologies to gather information about your website visits to deliver personalized ads online. This practice is detailed in the section “How We Share Your Information” above. The sharing of data with these partners could fall under categories such as “sale” or “disclosure” of personal information or “targeted advertising,” as defined by relevant regulations. You can opt out of this sharing and limit our use of tracking technologies by following the guidelines outlined in our Cookie Policy or by accessing the “Your Privacy Options” link located in the footer of our website. Please be aware that certain web browsers offer the option to transmit “Do Not Track” signals to the websites you visit, although our current policy does not acknowledge or act upon such signals.

C. Subscription Payment Terms and Cancellation Policies

Upon registering for our service, users acknowledge and agree that the subscription fee will be deducted automatically from their designated payment method. Post registration, the payment becomes due immediately and will either be charged directly or the payment account will be pre-authorized for the applicable amount. In the case of monthly subscriptions, users are obligated to terminate their subscription at least 7 days prior to the conclusion of the ongoing subscription period to prevent automatic extension for another month. Failure to cancel on time will result in the subscription renewing automatically, and fees for the ensuing month will be due promptly and debited from the user’s selected payment method at the commencement of the new month. For yearly subscriptions of one year or more, users are required to cancel at least 2 months before the conclusion of the existing subscription period to evade automatic renewal for an additional year. Should the cancellation not be effected within this timeframe, the annual subscription will renew automatically at the close of the preceding subscription year, with fees due immediately and charged automatically to the user’s provided payment method.

D. Restricting the Use of Sensitive Personal Data by Us

Should you decide to share private personal details within your messages and content, we will solely utilize this data to assist your interaction with your AI companion, in line with the details explained in the section “Sensitive Information” earlier. If you prefer us not to handle your sensitive data for these intentions, kindly refrain from submitting them. If necessary, you may ask for the removal of the details you submitted, following the instructions in the section “Requests for Personal Data” below.

E. Requests for Personal Data

We provide options that impact the way we manage personal data under our control. Depending on where you are located and how you engage with our services, you may be able to request the following in relation to your personal data:

• Details on our data collection and usage practices. This information is included in our Privacy Policy for your easy reference.
• The option to obtain a copy of the personal data we hold about you. If applicable, we will provide this information in a format that is portable, machine-readable, and user-friendly.
• The ability to rectify any inaccuracies or outdated information in your personal data.
• The right to request the deletion of personal data that is no longer necessary for service provision or other legitimate reasons. You can delete your account in the account settings.
• The right to revoke consent for the processing of your personal data if it was collected and processed with your consent. Revoking consent does not affect the legality of prior processing or processing based on other lawful grounds.
• Additional rights, including the right to object to and request limitations on the use of your personal data by us.

To submit a request, please reach out to us using the contact details provided in the “Contact” section below. We may request specific information to help verify your identity. Depending on your location, you might have the option to appoint a representative to make requests on your behalf. Authorized representatives must confirm their identity and authority in compliance with relevant laws. You are entitled to exercise your rights without facing any discriminatory actions.

There are instances where your choices may be limited, such as if fulfilling your request impacts the rights of others, our service delivery, or our legal obligations and rights enforcement. If you are dissatisfied with how your request is handled, you can voice your concerns by contacting us through the details in the “Contact” section. Depending on your location, such as residing in the European Economic Area or the United Kingdom, you may have the right to lodge a complaint with a data protection authority where you live or work, or where you believe a violation has occurred.

F. Right to Erasure (“Right to be Forgotten”)

You are entitled to ask for the removal of your personal data. We uphold our commitment to honesty and privacy. If you wish to request data deletion, kindly get in touch with us via email at: support@carebal.com. It is important to understand that any personal data that was shared by you with your consent will be erased.

8. Use of CareBal by Minors

Our services are designed for individuals who are 18 years of age or older. Should we identify the use of our apps by minors under 18, we will promptly restrict their access and delete their accounts. If you suspect that a minor under 18 has shared personal information with us through our services, please reach out to us so we can take steps to remove this data from our systems.

9. Changes to this Privacy Policy

As our services and business operations progress, there may arise occasions where adjustments to this Privacy Policy are essential. We retain the right to revise or amend this Privacy Policy as needed, without prior notice, at any time and on various occasions. It is advised to review this page regularly to remain informed about our most current data protection protocols. The latest update to this Privacy Policy was conducted on the date indicated above.

10. Contact Us

For assistance, feel free to contact us via email at support@carebal.com.