In a comprehensive review study, the attitudes and opinions of patients towards chatbots in the mental health field were examined. The results of this study indicate that patients generally have a positive attitude towards using chatbots for mental health concerns. Particularly emphasized were the utility, user-friendliness, and responsiveness of these digital assistants. Patients appreciate the opportunity to receive support in a simple and effective manner, distinguishing chatbots as valuable tools in mental health care.

The study identified ten key themes shaping patient perceptions, including the aforementioned utility and user-friendliness, as well as comprehensibility, acceptance, attractiveness, trustworthiness, enjoyment, content, and comparisons to traditional treatment methods. Participants in the study found chatbots to be effective in providing support and information, emphasizing the importance of trustworthiness and enjoyment in use, which promotes user acceptance and engagement.

Another important aspect highlighted in the study is the demand for further enhancement of chatbots’ language capabilities. This would enable an even more personalized and individualized support tailored to users’ specific needs and treatment recommendations. The study suggests that through the advancement of these technologies, chatbots could play an even greater role in supporting mental health.

In summary, chatbots offer great potential to enhance mental health care. Their ability to provide assistance around the clock, combined with the positive perception of their user-friendliness and ability to respond in a friendly and emotional manner, makes chatbots a valuable tool for individuals seeking mental health support. Studies indicate that chatbots can create an atmosphere of kindness and emotional support that is particularly appealing to users. Furthermore, the speed of chatbot responses has been deemed appropriate, facilitating interaction and fostering a positive user experience.

Another important aspect is chatbots’ ability to present educational content in a way that increases user engagement and adherence. Research has shown that the manner in which a virtual agent presents psychoeducational content significantly impacts users’ willingness to follow recommendations and actively participate in their own treatment.

The positive reception of chatbots in mental health suggests that this technology has the potential to enhance accessibility and effectiveness of support for individuals with mental health concerns. Studies indicate that integrating chatbots into healthcare processes and enhancing their linguistic abilities are important steps to further increase the acceptance and effectiveness of this technology.